Front Office Staff

Front Office Staff Franchise
About Us

Front Office Staff® is a live receptionist service that provides our clients with top quality receptionist answering from 8:00 A.M. to 5:00 P.M. Monday through Friday. We do business-to-business services focusing on inbound and outbound calls, and appointment scheduling for our clients. We have dedicated and well trained customer service representatives that are able to consistently provide excellent call handling services in a timely and cost effective manner.

Whatever the client's customer relation goals are: general information requests, call transfers, and scheduling appointments, Front Office Staff® has the people and the expertise to professionally service those needs.

Front Office Staff's keys to success are:

Keeping close contact with clients and establishing a well functioning long-term relationship with them to generate repeat business and obtain a top notch reputation.
Establish a comprehensive service experience for our clients that include: consultation, progress reports, and quarterly client feedback questionnaires.

Front Office Staff® is also recognized as a High Performance Workplace by the State of California's Employment Training Panel (ETP).ETP is a business and labor supported state agency that assists employers in strengthening their competitive edge by providing funds to partially off-set the costs of job skills training that is necessary to maintain high performance workplaces. California’s ETP is a performance-based program, providing funds for trainees who successfully complete approved training programs and are retained in well paying jobs for a specific period of time.

The program is funded by the Employment Training Tax paid by California employers, and targets firms threatened by out-of-state and international competition. Since its inception in 1983, the ETP program has provided over $1 billion to train more than 700,000 workers in over 65,000 California companies. Employers match training funds awarded through ETP contracts, making these projects true public-private partnerships.

Franchising

We at Front Office Staff® are happy to announce that we are expanding the business into the world of franchising. Our research has shown:

Small business owners are becoming increasingly aware of the need for immediate contact with first-time or repeat callers.
Many first-time callers that connect directly to voice mail will hang up and call a competitor.
Small business owners wish to outsource their answering and scheduling needs so sales opportunities are not missed.

Franchise Team

PowerHouse Franchising
We have contracted with PowerHouse Franchising, one of the leading domestic and international regional franchise consulting and development firms, to help us manage, sell and support our regional franchise opportunity. Ren Waters, Dan Durney and Elza Gennicks are leading the efforts to both develop and support our franchise organization through sales, marketing, training and post sales support.

Michael Seid and Associates
We have contracted with Michael Seid and Associates, one of the country's leading domestic and international franchise advisory firms, to help us franchise the existing business. Kay Ainsley, Managing Director, and her team will help us with the design of support systems, operating procedures, manuals and training programs.

Gray Plant Mooty
We have also contracted with Gray, Plant, Mooty, one of the country's leading franchise and distribution practices that serve franchisors in regional, national, and international markets. Gaylen Knack and Max Schott, II, both Principals, and their team will assist us through every legal step, from the initial construction of franchise filing documents to the legal filings and agreements.

Support & Training

Front Office Staff

Financial Assistance Provided: Yes
Site Selection Assistance: Yes
Lease Negotiation Assistance: Yes
Recruiting Assistance: Yes
Co-Operative Advertising: Yes
Training: 1 week in CA and up to 3 days on-site
Other Info: Up to 3 days tech support on-site

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